Terms
of business
Terms and Procedures
Our terms and procedures exceed the standards set out in European Directives on distance selling (mail order, telephone and internet sales) and those incorporated into UK legislation.Customers placing an order on our site (or by mail or telephone) agree to be bound by our terms. Nothing in our terms affects your statutory rights.
Credit Cards
We accept Mastercard, Visa and Maestro (Switch or Solo). We only debit cards when the order is ready to ship. Cards are debited in UK pounds sterling (£).
We accept Mastercard, Visa and Maestro (Switch or Solo). We only debit cards when the order is ready to ship. Cards are debited in UK pounds sterling (£).
Order Processing
Internet Orders (using the shopping cart)
After placing your order you will receive an automatic email acknowledgement. If you do not, it is possible that your email address was entered incorrectly or the acknowledgement has gone into a spam or bulk folder. We will still receive and process your order but may not be able to communicate with you.
Mail Order
If you have entered an email address on the we will send you an acknowledgement.
All Orders
We will notify you by email when your order is shipped so you know it's on the way. Your contract to purchase the item(s) is not complete until we have debited your credit or debit card on dispatch of the goods.
Internet Orders (using the shopping cart)
After placing your order you will receive an automatic email acknowledgement. If you do not, it is possible that your email address was entered incorrectly or the acknowledgement has gone into a spam or bulk folder. We will still receive and process your order but may not be able to communicate with you.
Mail Order
If you have entered an email address on the we will send you an acknowledgement.
All Orders
We will notify you by email when your order is shipped so you know it's on the way. Your contract to purchase the item(s) is not complete until we have debited your credit or debit card on dispatch of the goods.
Delivery
Products are made to order and dispatched within 7 days (normally in 3 to 4 days). If we cannot ship within 7 days we will notify you so you have the option to cancel.
UK deliveries are sent by Royal Mail special delivery (next day from dispatch) or by first class recorded post (1-3 days from dispatch).
All UK orders are sent in plain packaging with no indication of the contents or the sender.
For Europe and other destinations we use expedited airmail.
Shipping Costs
For UK deliveries we add £5.50 to your order value for postage and packing. This is added automatically in the shopping cart.
For deliveries outside the UK we add £9.50 to your order value for expedited airmail. You won't see the higher delivery charge in the shopping cart but your card will be debited the additional sum.
Products are made to order and dispatched within 7 days (normally in 3 to 4 days). If we cannot ship within 7 days we will notify you so you have the option to cancel.
UK deliveries are sent by Royal Mail special delivery (next day from dispatch) or by first class recorded post (1-3 days from dispatch).All UK orders are sent in plain packaging with no indication of the contents or the sender.
For Europe and other destinations we use expedited airmail.
Shipping Costs
For UK deliveries we add £5.50 to your order value for postage and packing. This is added automatically in the shopping cart.
For deliveries outside the UK we add £9.50 to your order value for expedited airmail. You won't see the higher delivery charge in the shopping cart but your card will be debited the additional sum.
Returns
We will give a refund, exchange or replacement providing the goods are returned to us within 30 days of delivery. Customers are responsible for returning item(s) in their original condition and for return postage costs and insurance. We will confirm to you by email that returned goods have been received.
This only applies to standard products offered for sale on our web site. For orders made to customer specification (eg. a non-standard necklace length) refunds or exchanges will be at our discretion.
Guarantee
If, due to faulty workmanship or materials, something goes wrong with your purchase within six months of delivery we will repair or replace it free of charge.
Right to Decline Orders
We reserve the right to decline any order without explanation. This could happen if we suspect fraud or the delivery address is a country with a poor postal service or customs prohibitions.
We will give a refund, exchange or replacement providing the goods are returned to us within 30 days of delivery. Customers are responsible for returning item(s) in their original condition and for return postage costs and insurance. We will confirm to you by email that returned goods have been received.
This only applies to standard products offered for sale on our web site. For orders made to customer specification (eg. a non-standard necklace length) refunds or exchanges will be at our discretion.
Guarantee
If, due to faulty workmanship or materials, something goes wrong with your purchase within six months of delivery we will repair or replace it free of charge.
Right to Decline Orders
We reserve the right to decline any order without explanation. This could happen if we suspect fraud or the delivery address is a country with a poor postal service or customs prohibitions.
The Pearl Market Limited, Drefach Felindre, Llandysul, Carmarthenshire SA44 5YW United Kingdom Tel: 01559 371177
The Pearl Market™ is a Trademark of The Pearl Market Limited © 2002-2012
Business Awards Winner 
Governed by UK law 
British Jewellers' Association 
Federation Member
The Pearl Market™ is a Trademark of The Pearl Market Limited © 2002-2012
Business Awards Winner Governed by UK law British Jewellers' Association Federation Member