pearl market logoThe Pearl Market 
review or checkout

england scotland wales northern ireland eire  of the UK & Ireland


Terms and Procedures

Our terms and procedures exceed the standards set out in European Directives on distance selling (mail order, telephone and internet sales) and those incorporated into UK legislation.

Customers placing an order on our site (or by mail or telephone) agree to be bound by our terms. Nothing in our terms affects your statutory rights.

uk law applies UK Law Applies.

Payment
We accept Mastercard, Visa, Maestro and PayPal. Except for Paypal, cards are only debited when the order is ready to ship. Cards are debited in UK pounds sterling (£).

Order Processing
Internet Orders (using the shopping cart)
After placing your order you will receive an automatic email acknowledgement. If you do not, it is possible that your email address was entered incorrectly or the acknowledgement has gone into a spam or bulk folder. We will still receive and process your order but may not be able to communicate with you.

All Orders
We will notify you by email when your order is dispatched so you know it's on the way. Your contract to purchase the item(s) is not complete until we have debited your credit or debit card on dispatch of the goods.

Delivery
Products are made to order and delivered within 7 days (often sooner). If we cannot deliver within 7 days we will notify you so you have the option to cancel.

UK deliveries are sent by Royal Mail special delivery (next day from dispatch) or by first class recorded post (1-3 days from dispatch). All UK orders are sent in plain packaging with no indication of the contents or the sender on the outside of the package.

For Europe we use insured expedited airmail. Normally we do not ship to countries outside the European Union.

Shipping Costs
Delivery within the UK is free.

For deliveries outside the UK we add £6.50 to your order value for insured expedited airmail. You will not see this in the shopping cart but your card will be debited an additional £6.50.

returns
We will give a refund, exchange, or replacement providing the goods are returned to us within 30 days of delivery. Customers are responsible for returning item(s) in their original condition and for return postage costs and insurance. We will confirm to you by email that returned goods have been received.

This only applies to standard products offered for sale on our web site. For orders made to customer specification (eg. a non-standard necklace length or clasp) refunds or exchanges will be at our sole discretion.

guarantee
If, due to faulty workmanship or materials, something goes wrong with your purchase within six months of delivery we will repair or replace it free of charge.

right to decline orders
We reserve the right to decline any order without explanation. This could happen if we suspect fraud or the delivery address is a country with a poor postal service or customs prohibitions.

substitution
Sometimes our suppliers make changes of specification to items like jewellery findings or presentation cases. We reserve the right to make alterations to the products described on our website but will not substitute items of less value.


The Pearl Market Limited, Drefach Felindre, Llandysul, Carmarthenshire SA44 5YW
The Pearl Market ™ is a trademark of The Pearl Market Limited © 2002-2017
secure payment  barclays merchant services  federation of small businesses  privacy policy