Terms and ProceduresOur terms and procedures exceed the standards set out in European Directives on distance selling (mail order, telephone and internet sales) and those incorporated into UK legislation. Customers placing an order on our site (or by mail or telephone) agree to be bound by our terms. Nothing in our terms affects your statutory rights. UK Law Applies.
ProcessInternet Orders (using the shopping cart)
After placing your order you will receive an automatic email acknowledgement. If you don't, it's possible that your email address was entered incorrectly or the acknowledgement has gone into a spam or bulk folder. We will still receive and process your order but may not be able to communicate with you.
All Orders We will notify you by email when your order is dispatched so you know it's on the way. Your contract to purchase the item(s) is not complete until we have debited your credit or debit card on dispatch of the goods.
DeliveryProducts are made to order and delivered (in the UK) in 4 working days unless otherwise stated. If we cannot deliver in this time we will notify you so you have the option to cancel.
UK deliveries are sent by Royal Mail special delivery (next day from dispatch) or by first class recorded post (1-2 days from dispatch). All UK orders are sent in plain packaging with no indication of the contents or the sender on the outside of the package.
For Europe we use insured, expedited airmail. Normally we do not ship to countries outside the European Union.
Shipping CostsDelivery within the UK is free. For deliveries outside the UK we add £6.50 to your order value. You won't see this charged in the shopping cart but your card will be debited an additional £6.50.
PaymentWe accept Mastercard, Visa, Maestro and PayPal. Except for Paypal, cards are only debited when the order is ready to ship. Cards are debited in UK pounds sterling (£).
ReturnsWe will give a refund, exchange, or replacement providing the goods are returned to us within 30 days of delivery. 'Delivery' is defined as the first date on which the Royal Mail or courier company attempts to deliver the order to the specified delivery address. Customers are responsible for returning item(s) in their original condition and for return postage costs and insurance. We will confirm to you by email that returned goods have been received.
This only applies to standard products offered for sale on our web site. For orders made to customer specification (eg. a non-standard necklace length or clasp) refunds or exchanges will be at our sole discretion.
Please note: For reasons of hygiene we do not accept returns of stud earrings.
GuaranteeIf, due to faulty workmanship or materials, something goes wrong with your purchase within six months of delivery we will repair or replace it free of charge.
Price GuaranteeBecause we buy pearls direct from the pearl farms and processors we're confident our prices are more than competitive on a like-for-like product comparison.
On pages or products where you see this symbol we operate a price guarantee. If, within 7 days of purchase, you find the same product on offer elsewhere in the UK at a lower price, we'll refund the difference. To qualify for the price guarantee the following criteria must be met:
- The product is identical/directly compares to the product sold on our site.
- The product is in stock at the time of the price matching.
- The product price includes all duties, taxes, shipping costs etc.
- The product price excludes volume or membership or trade discounts.
- Voucher discount prices are not included in the price match.
Gift VouchersPearl Market Gift Vouchers may be redeemed against any product advertised on The Pearl Market website up to 18 (eighteen) months from the date of issue. The expiry date is printed on the gift voucher. Gift vouchers cannot be refunded.
Purchases made using a gift voucher for full or partial payment may be exchanged, but not refunded, providing the goods are returned to us within 30 days of delivery. Customers are responsible for returning item(s) in their original condition and for return postage costs and insurance.
Discount VouchersWe sometimes issue discount vouchers (eg. 10% off marked prices) to be used when making a purchase. These vouchers can't be used when there is another promotion running - eg. a sale or special offer. If you have a discount voucher whose validity expires during a time it can't be used, let us know and we'll extend the validity period.
Right to Decline OrdersWe reserve the right to decline any order without explanation. This could happen if we suspect fraud or the delivery address is a country with a poor postal service or customs prohibitions.
SubstitutionSometimes our suppliers make changes of specification to items like jewellery findings or presentation cases. We reserve the right to make alterations to the products described on our website but will not substitute items of less value.
Variation of TermsSometimes, it may be necessary to vary our standard terms (for example, to extend the return period). In such cases the variation will only be valid if it is accepted by both parties (The Pearl Market and the Customer) in writing (typically email).
PresentationIt's a shame to spoil a nice set of pearls with a cheap box so there's no skimping on presentation. Pearls are presented in polished, sustainable wood cases or lined jewellery boxes. None of your 'luxury cardboard' nonsense.
The individual product pages specify which boxes are used.
CertificationTop grade pearls are backed by a Certificate of Authenticity, signed and stamped by a specialist UK pearl graduate of the Gemological Institute of America (London) - the world's foremost authority.
The Pearl Market Limited, Drefach Felindre, Llandysul, Carmarthenshire SA44 5YW
The Pearl Market ™ is a trademark of The Pearl Market Limited © 2002-2020